In the past, solutions would typically be based on moral frameworks that focus on the just application of rules and principles, even if they put some people at a disadvantage. But far from hindering progress, this type of decision-making known as “ethics of care” brings huge social, business and economic benefits because when the group thrives, the individuals within it thrive.
Kindness Benefits Businesses
善良是主题year’s心理健康意识周, and it’s worth bearing in mind that kindness brings huge business benefits, too.
我们都知道，我们将多少一英里为展示我们善良的雇主或同事。一项重大研究进入了联系well-being and productivity展示通过优先考虑员工福祉的雇主，每人的生产力高达10.6天，而且比平均身体和心理健康的人更高的效率。
This is something worth bearing in mind at a time when industries, already impacted by poor productivity before the epidemic, are now looking to recover outputs that have fallen by 60%-80%.
Unfortunately, instead of demonstrating kindness to employees, research into the causes of精神健康issues at work shows that nearly two-thirds of managers (62%) have put the interests of their organization above staff well-being. Although this might seem to make good business sense at the time, it hurts businesses and individuals in the long run.
Employers who acted swiftly to allow people to work from home, to keep them safe, before they were ordered to do so by the government, will have enhanced the culture of the organization, by making people feel like they mattered.
Similarly, employers who perhaps weren’t prioritizing well-being as much as they could have in the past, now have a unique opportunity to shift the culture of their organization, by relaunching their well-being strategies and putting the welfare of their people at the heart of their business strategies.
What This Means in Practice
Employers that want to harness this must start by showing the caring face of the organization and re-engineering their workplaces around human needs, instead of continuing to ask people to fit their lives around work.
Some things may never return to “normal,” with elements of flexible working here to stay. Perhaps more importantly, questions around the purpose and meaning of work will be posed, and creative and effective answers provided.
People have been emotionally bruised by the prolonged period of isolation, pressures of home-schooling and reduced opportunities to do things that gave them joy. People who were already suffering from existing mental health issues and problems, such as domestic violence, have had their problems made worse.
It’s Not About Giving Free Fruit
Do they have the opportunity to use their key strengths at work every day? Do they have a chance to reach their full potential or at least get close to it? Do they have the flexibility to meet their needs outside of work?
A New Era of Data-Driven Well-Being
Just as you would want the easing of lockdown to be based on factual data and reasonable assumptions, so you should want your well-being strategy to be based on reliable business data that you can see rationally will make a positive impact.
For example,researchcarried out by Google found that psychologically safe teams, where people could be themselves free from ridicule or recrimination, exceeded targets by 17%, while those in teams that were not psychologically safe missed their targets by 19%.
This requires an integrated understanding of peoples’ needs, ranging from their financial wellbeing and sense of belonging, to their ability to balance work and life and derive a sense of purpose from work.
Defining the Future of Work
For too long, working practices have evolved with little or no thought being given to the underlying people’s objectives needed to support the organization’s goals on things like facilitating team working or reducing mental health issues.
Example: putting people’s working environments into the cloud so teams can work remotely, without also considering how best to facilitate knowledge-sharing, teamworking, social interaction and the other human elements needed to unlock the value of transformation.
现在,最近的危机帮助我们的焦点minds on what really matters, employers have a unique opportunity to transform their workplaces in ways that genuinely allow people to thrive at work, in a way that will allow business and society to thrive also.