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你的智能产品应该了解你多少?

由于AI和更好的带宽,智能产品被设置为越来越多地与我们的生活交织在一起。但是,将这种技术集成到我们的家庭和工作场所中有风险。Carla Diana是勤奋机器人和新发布的作者的设计主管我的机器人让我明白:社会化设计如何让新产品更人性化.BRINK spoke to her about what the next generation of smart products are likely to look like and how we can ensure our privacy.

戴安娜:目前,就我们与之互动的东西而言,比如微波炉和立体声系统,我们使用的是我可能称之为预先准备好的信息,这些信息是为预期互动而设置的。

例如,如果你正在与微波炉互动,你可能会按下一个“爆米花”按钮,然后它会发出一定数量的哔哔声,或者屏幕显示“好的,我正在煮爆米花。”然后,“爆米花做好了!“如果你愿意的话,这些都是预先准备好的信息。

预测您的需求

在下一阶段的开发中,我们将能够为产品提供能力成为自己的能力。该设备能够通过嵌入式电子系统,通过嵌入式电子系统,通过嵌入式电子系统来处理更多信息,并且基本上是社会响应的嵌入式电子系统。

For example, you might press the “popcorn” button, and it might know that you’re in the middle of a party because it’s read your calendar, and it might know that you like your popcorn very well done. So using AI, it might read this along with other patterns and be able to respond to you with a suggestion: “Should I make four bowls for you and your guests, and do you want it all to be well done the way you usually like it?”

有因素的融合,包括AI,云计算和更无处不在的宽带,使这种情况发生。现在可以有多个设备连接和访问云中的信息,以及更强大的计算能力。

边缘:What are the ethical risks of where this is heading, because these products will have more and more knowledge of our lives?

戴安娜:我的书大多是旺盛的,因为作为一个产品设计师,我享受了增加的可用性的潜力和可能性。但有担忧。

被聪明产品说服的风险

首先,产品可以开始使用社会工程,因为没有更好的词,说服我们购买更多的某个品牌的东西,如爆米花,或开始从事的习惯,这不是对我们有利,而是有益的实体编程这个产品。我认为这是一个巨大的危险信号。

当您有弱势群体时,尤其有关,例如儿童或具有认知残疾人的人,可能很容易摇曳。

To have greater interaction, these new AI tools need to take in a lot of information. You might have a camera that understands people’s facial expressions or gestures and is embedded deep inside a person’s home, in their bathroom, bedroom or baby room. As designers, we need to be aware of what information is being taken in by these products.

Trust is going to become increasingly important as people become more educated about how smart products work.

隐私健康警告的必要性

It is important for the designer to think about ways of making the information flow transparent. That is a big open opportunity for businesses, because trust is going to become increasingly important as people become more educated about how smart products work.

例如,如果有人走进我的家,他们不知道我有一个智能扬声器正在听,那么它将有助于该设备有一些指示它在做什么,如一个小的光在我们的周边视觉发光。

这样人们就可以问,“那是什么?我可以说,“哦,它开始发光,让你知道有一个麦克风上。它不会记录我们的对话,但它是听我们的对话,以便理解我们可能给出的某些指示,这样我们就可以享受我们在一起的时光,听音乐,了解天气,”等等。

It’s about giving our products the ability to communicate with us in this shorthand of light, sound and movement. Essentially, “privacy health” warnings.

Finding the Balance Between Privacy and Convenience

边缘:In the workplace, do you see these products increasingly taking the role of the manager and giving requests and orders to employees?

戴安娜:我已经看到开始了。有了摄像头和麦克风,你的工作场所可以是一组设备,可以看到你在哪里,看到你在做什么,看到你完成任务的情况,并衡量你任务的质量。

You might sign a contract when you start a new position and need to be aware of what’s stipulated in that contract. There might be protocols that you’re accustomed to for home devices, in terms of respecting privacy, but your employer might need a contract where you have different privacy expectations, where you’re expected to have a camera that sees what apps you’re using and how many hours you’re using them and whether or not you’re at your desk.

It gives you the freedom to do desktop work at 3:00 in the morning, as long as you’re getting it done well, but it may mean that you have a camera that’s trained on your home space 24 hours a day.

需要不同的社交技能

边缘:你认为这些产品需要不同的社交技能吗?

戴安娜:哦,是的,这就像一种新的语言,如果你愿意的话,在一个人和产品之间。这是一个速记,因为我们会倾向于少一些冗长,而不是更多的冗长。但这并不意味着它不那么社交。

我可能有一种挥手的方式,这就是我想要窗帘打开的方式,或者说,我弹手指的方式,这意味着一组灯亮,而不是另一组灯。

最成功的产品将有这些电子行为感觉就像材料的一部分。我意识到这是一个有点疏远的东西,而是我看到的最好的产品,即在现有的产品上建立了一个厨房桌子,仍然感觉像厨房的桌子,但是它的智能功能内置了它。

它不需要让人觉得是技术上的巨大转变,而是对现有材料的增强。我们将看到这种情况越来越多地发生,因为技术本身正在变得更小,更灵活,更耐水,等等。

卡拉戴安娜

Head of Design for Diligent Robotics @carladiana_

卡拉戴安娜is the head of design for勤奋的机器人和cohosts theRobopsych Podcast. 她还经营着一家专注于科技的公司4D设计两年制MFA课程at Cranbrook Academy of Art and is the author of the forthcoming我的机器人让我明白:社会化设计如何让新产品更人性化.

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