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政府创新办公室如何实现服务现代化

贝丝Noveckis a professor in the Technology, Culture and Society department at the New York University Tandon School of Engineering, where she directs the Governance Lab (GovLab) and its MacArthur Research Network for Opening Governance. She is an adviser on digital governance to Germany’s Chancellor Angela Merkel.

最近,她被新泽西州州长任命为该州首任首席创新官高级职员(CIO)。布林克和诺维克教授谈了谈,问他新研究的目的Jersey’s Innovation Office.

贝丝Noveck:创新办公室的目的是做两件事:第一,思考我们如何在新泽西州培育创新经济;第二,我们如何将创新引入州内,并找到新的工作方式,实际涉及与公民和数据接触,以更有效地解决问题。所以思考技术的调节,思考技术对未来工作的影响,思考我们如何利用技术促进经济发展。

BRINK:在新泽西这样的地方,你认为州政府面临的最大挑战是什么?是数字不平等吗?工作的未来?是否可以访问数字服务?你会如何安排这些问题的优先次序?

诺维克教授:在我看来,有三件事非常重要。一是使人们与国家互动的方式现代化,使国家成为帮助者而不是阻碍者。例如,我们的核心项目之一是为求职者构建虚拟辅导工具。因此,你不必去失业办公室,你可以上网,不仅接受服务,还可以使用人工智能和机器学习,我们可以定制我们提供给你的信息和服务,这样我们就可以给你最适合你的信息,帮助你更快地找到工作。

The second thing is changing the culture of government. How do we get more agile and effective at solving problems? Whether the problem deals with employment, or food deserts, or homelessness, or economic growth and job creation, it doesn’t really matter what the issue is. Part of what we’re trying to do is to ensure that people working in state government have the same skills that my team has in the innovation office in terms of their knowledge of how to talk to residents about what the problems are.

And then finally, it’s to focus on how we invest in technology and innovation to be able to enhance our economies? So that’s the external-facing agenda. We are on track to move half of our energy use to wind very soon. But we have to think about how we do that for the benefit of all people. So we’re thinking not only about how we build those wind farms, but also about how we train people who are going to do those jobs, those green collar jobs for the future.

A lot of innovation comes from the private sector and many of the tools that we take advantage of and a lot of the know-how that you need is found in the private sector.

BRINK:在欧洲和美国,政府总的来说因不能满足人民的需要而受到许多批评。我知道这正是你想要补救的。你是否觉得,由于新技术的出现,公司向人们提供的服务和政府提供的服务发生了变化?

诺维克教授:这些都是热点问题,尤其是当我们思考未来的工作时。有一个问题是谁负责培训工人?谁负责帮助人们为明天的工作做好准备?正如你所指出的,我们看到这个问题在许多不同的政策领域出现。

A lot of innovation comes from the private sector. Many of the tools that we take advantage of and a lot of the know-how that you need is found in the private sector. So we’re very much focused on how we build multisectoral partnerships among different sectors that include the private sector, but also universities and nonprofits, philanthropy, et cetera.

我给你举个简单的例子。旧金山建立了一个名为“公民桥”的项目。很明显,它就坐落在硅谷附近,它创建了一个项目,将城市机构与志愿者联系起来,这样大型科技公司就可以致力于为市民设计更好的服务。我想让我们做些类似的事情。

We’re a different ecosystem in New Jersey and we’re not quite as geographically concentrated the way they are in the Bay Area, but I’d like to do more with both companies and universities to take advantage of their talents and their desire to help and to address solving challenges together.

BRINK:Is there a role model in your mind, maybe not even in the states, of how the public and private sectors interact together successfully?

诺维克教授:Let me give you one or two quick examples in terms of role models. So one is just the bringing together of various sectors to pool know-how and funding. If you look at something like DFAT, the Department of Foreign Affairs and Trade for Australia, it created something called the Innovation Exchange to promote solving development problems and, at the same time, promote economic growth and job growth in Australia by running prize challenges supported by industries.

还有很多新的公私合作关系,专注于分享数据和数据科学人才。我可以举很多例子。但这并不是我们传统上对公私合作的看法。换言之,政府给了行业一个合同,让他们做点什么,我们需要更多的数据来解决问题。

比如说,对于任何公共卫生危机,我们需要的大量数据都将由私人医疗机构和医院以及政府收集。我们需要做的是分享这些数据,以便能够更有效地应对挑战。通常情况下,解决问题所需的数据科学和分析人才在政府中找不到。它将在私营部门被发现。

At the same time, it’s easier to retain an employee when they get to work on solving a compelling problem, like child hunger or the opioid crisis. When your day job is helping rich people get richer and crunching numbers for that purpose, it’s kind of nice to work on a social good problem. That can be a great way to help retain employees.

贝丝Noveck

教授兼治理实验室主任

贝丝Noveckis a professor in the Technology, Culture and Society department at the New York University Tandon School of Engineering, where she directs the Governance Lab (GovLab) and its MacArthur Research Network for Opening Governance. She is an adviser on digital governance to Germany’s Chancellor Angela Merkel.最近,她被新泽西州州长任命为该州首任首席创新官officer (CIO).

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